service etiquette 

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We greatly appreciate being your choice in beauty and wellness.

Please read below our requested Guest Etiquette Policies.

Late Policy

To allow sufficient time for each guest, we ask that you arrive 15 minutes prior to your appointment time to fill out any required forms and relax in our lounge. Arriving late may reduce the time of your service or require a reservation to be rescheduled, in order to ensure that the next client will not be delayed.

Child Policy

We love children, however, due to safety and insurance concerns in our creative space and the relaxing nature of our business, we respectfully require children under the age of 12 visit with us only when the scheduled appointment is for the child.

Cancellation Policy

We ask that a 24 hour cancellation notice be given for all salon and spa reservations. The first incident of a missed appointment, you will receive a courtesy email, text or phone call reminding you of proper cancellation. On the second incident of a missed appointment you will receive a written letter reminding you of proper cancellation and the value of the missed appointment. On the third and subsequent missed appointments we will require a credit card to hold a reservation and will charge accordingly, up to the full amount, of the services reserved. If scheduling a firm appointment is difficult with your schedule, take advantage of calling the day of for a potential opening.

Group or Event Reservations

To reserve more than three appointments, a major credit card is required to secure your time with us.

In Gratitude

As always, we at artistry SPASALON, look forward to having you as our guest.